Privacy Policy

Last updated: March 2026

This Privacy Policy explains how Switchd.io ("we," "us," or "our") collects, uses, and protects information submitted through our website. By using our site and submitting any form, you agree to the practices described below.

1. Information We Collect

We collect information you voluntarily provide when you fill out a form on our site. Depending on which form you use, this may include:

• Your name, business email address, and phone number
• Your company name and business address (including service installation address)
• Details about your current and desired internet connectivity
• Information about your business size, contract preferences, and timeline
• Any notes or additional context you choose to provide
• Uploaded documents (on the order form only — e.g., existing contracts or bills)

We also collect standard web analytics data such as page views and referral sources to understand how visitors use our site. We do not use tracking cookies beyond what is required by our analytics provider.

2. How We Use Your Information

Information you submit is used exclusively to:

• Research internet carrier availability at your address
• Prepare and deliver quotes for internet, voice, or other connectivity services
• Process and coordinate your service order with the appropriate carrier
• Follow up with you about your inquiry or request
• Tag and track leads in our internal CRM (HubSpot) by funnel stage
• Improve our services and website based on aggregate usage patterns

A Switchd advisor may contact you by email or phone using the information you provide. You can opt out of communications at any time by replying to any email with "Unsubscribe" or by contacting us directly.

3. How We Store and Process Your Data

Form submissions are processed through Netlify Forms, which captures and stores submission data on secure servers and forwards it to our team. Submissions are also passed into our CRM via HubSpot integration. Both services have their own privacy policies and security practices.

We do not store raw form submissions on our own servers independently of these third-party services.

4. We Do Not Sell Your Data

We do not sell, rent, trade, or otherwise transfer your personal information to outside parties for marketing purposes. Your information is used solely in connection with the services you requested from Switchd.io.

We will never share your data with internet carriers without your knowledge and consent as part of the quoting or ordering process — that is, after we have discussed your options with you and you have chosen to move forward.

5. Third-Party Services

Our website uses the following third-party services that may collect limited technical data:

• Google Places API — used to provide address autocomplete on our forms. Address lookups are subject to Google's Privacy Policy.
• Netlify Forms — processes and stores form submissions.
• HubSpot — our CRM, used to track leads and follow up with inquiries.
• Netlify — hosts this website.
• Google Analytics (when enabled) — anonymous usage tracking.

6. Data Retention

We retain your contact and inquiry information for as long as it is relevant to your service request and our business relationship. If you wish to have your data removed, contact us at the email below and we will delete it from our systems within 30 days.

7. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Opt out of future communications at any time

To exercise any of these rights, contact us at info@switchd.io.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.